Stop Asking Who's Responsible.

Stop Asking Who's Responsible.

If the system keeps producing the same result, replacing people rarely solves the problem. Blame is reactive. Diagnosis is transformational. Blame asks, "Who failed?" Diagnosis asks, "What created this?" One looks backward. The other changes the future. Organizations built on blame create fear. Organizations built on diagnosis create learning. That's why the strongest leaders spend less time assigning fault...

...and more time understanding causes.

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