“But, Did You DOCUMENT IT?”
Documentation isn't administrative cleanup after something goes wrong. The record should show what happened, what leadership did, and how the organization arrived at its decision. Here are ten rules every manager and leader should know.
When People Speak, What Does the System Say Back?
Employees can speak up and still find themselves competing with a much louder message: what the organization measures, rewards and financially prioritizes. Kaiser Permanente’s $556 million settlement offers a case study in what happens when those messages collide.
Meta Moved the People. Was the System Ready?
Meta moved thousands of employees into AI-related work. Using the PLS Framework™, this case study examines whether employee resistance—or the system surrounding the transformation—was the primary driver.
The Problem Is Not Always the Person. But Sometimes It Is.
When something goes wrong at work, the person is often blamed first. The PLS Framework™ helps leaders locate the primary driver accurately—across the person, leader, and system—before choosing an intervention.
Your Strategy Is Not Their Experience
Why does leadership strategy often feel different to employees? Learn how the Experience Check™ reveals the gap between strategic intent and organizational experience.