When Standards Don't Travel: A Workplace-Policy Decision Under the Microscope
A policy can exist on paper and still fail in practice. Using a real EEOC franchise case, this Decision Under the Microscope examines what happens when corporate standards must travel through layers of ownership and leadership—and why the distance between intent and employee experience can become a business problem.
Meta Moved the People. Was the System Ready?
Meta moved thousands of employees into AI-related work. Using the PLS Framework™, this case study examines whether employee resistance—or the system surrounding the transformation—was the primary driver.
Decisions Under the Microscope | What Klarna's AI Shift Actually Teaches Us
Klarna's AI strategy wasn't a story about technology replacing people. It was a story about leadership redefining success. This perspective explores why the real question isn't whether AI or humans perform better—but how leaders decide what should be optimized, what must be protected, and what kind of institution they're building.