The Employee Everyone Depends On Might Be Hiding Your Biggest Organizational Problem.

Employee ExperienceLeadershipOrganizational CultureThe Third Perspective™The PLS Framework™People Strategy
Written By Kimberly Sanders

Every organization has one.

The person who always steps in.

They know every workaround.

They answer everyone's questions.

They solve problems before they become crises.

They're dependable.

They're respected.

They're indispensable.

Leaders celebrate them.

And they should.

But sometimes...

their excellence is masking organizational failure.

When one person has to compensate for unclear processes, inconsistent leadership, or broken systems, we often reward the individual instead of asking why the organization requires a hero in the first place.

Think about it.

If one employee holds the institutional knowledge...
If one manager absorbs conflict that should have been prevented...
If one administrator catches mistakes everyone else keeps making...

You've discovered more than a great employee.

You've uncovered diagnostic data.

This is where The Third Perspective™ changes the conversation.

Instead of asking,

"How do we keep this employee?"

I ask a different question:

"What does our organization rely on one person to do that the system should be doing instead?"

Because when one person becomes indispensable, the issue isn't always extraordinary talent.

Sometimes it's an extraordinary gap in the organization.

Great organizations don't eliminate great people.

They eliminate unnecessary heroics.

Because sustainable organizations are built on healthy systems—not extraordinary endurance.

Reflection

Who is the "hero" in your organization?

Now ask the harder question:

If they were gone tomorrow, what would stop working?

Your answer may reveal your next leadership priority.

Stay Connected

If this perspective challenged your thinking or gave you a new way to diagnose the issue, I'd love to continue the conversation.

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Kimberly D. Sanders
Executive Advisor • Creator of The Third Perspective™ • Diagnosing before prescribing.

Kimberly Sanders

Born and raised in Buffalo, NY, Kimberly Sanders is an independent Administrative Consultant and Virtual Business Manager, with a vast amount of experience and working knowledge of operational strategies, organizational structure and administrative technique. She has the proven ability to not only offer impeccable business support, but also to lead and manage large and small tasks. Having a keen understanding of the general business model and the importance of client/customer care, she has recovered more than $5M for companies since 2013 through auditing and analysis. She has also helped companies to reduce Unemployment Claims expenses by thousands of dollars, and drastically improve general morale. Kimberly has mastered the art of professionalism, great service, multi-tasking and organization. She has also created written and implemented successful HR and payroll strategy, general business plans, employee manuals, policies, and compensation guidelines. With a specialty of working with small businesses, her diagnostic approach, intuitive skills, & innovative solutions result in an immediate impact on organization structure & business brand.

She attended the Clarkson University School of Business, and State University of New York at Buffalo. Having worked with some of the best companies and corporations in America, Kimberly Clarke has continued to expand her experience and sharpen her skills constantly.

Endorsed skills include, but are not limited to:

Administrative & Clerical Functions | Data Entry | Document Batching, Coding & Scanning | Invoicing | Word Processing

 Organization | Implementation | Accounts Payable | Accounts Receivable | Bookkeeping | Payroll Processing

Research, Analysis & Auditing | Claims Processing | Order Entry | Business Analysis

Business Development | Data Analysis | Information Management

Interviewing | Business Management | Training

Project Coordination | Office Coordination

“2016 marks 13 years since the first time I helped someone copyright their work…12.5 years since the first patent…12 years since my first business plan…11 years since my first management job...9 years since I did my first financial audit…9 years since my first employment rights audit…7 years since my first independent research project. And along the way, I’ve stayed active in the industry, just for sake of staying sharp. And I will keep going. I am blessed to do, and be great at what I love. I am here for the client, so they can do what they love. My clients trust experience.“

-Kimberly D.

 

http://kimberlyforgrace.tumblr.com
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