5,300 Employees Were Terminated. The Pattern Was Still There.
Wells Fargo investigated thousands of employees and terminated more than 5,300 for sales-practice violations. But the misconduct persisted. This Decisions Under the Microscope case examines what happens when individual accountability addresses the person without fully diagnosing the leadership and systems surrounding the behavior.
The Case Was Closed. The Pattern Wasn’t.
An organization can resolve every employee matter correctly and still miss what those matters reveal collectively. The Pattern Test offers five questions for recognizing when an individual people problem may be part of something larger.
“But, Did You DOCUMENT IT?”
Documentation isn't administrative cleanup after something goes wrong. The record should show what happened, what leadership did, and how the organization arrived at its decision. Here are ten rules every manager and leader should know.
When People Speak, What Does the System Say Back?
Employees can speak up and still find themselves competing with a much louder message: what the organization measures, rewards and financially prioritizes. Kaiser Permanente’s $556 million settlement offers a case study in what happens when those messages collide.
The Quiet Room Problem
A quiet room may be aligned. It may also be compliant, resigned, or afraid. The leadership challenge is knowing the difference before silence becomes an operational cost.