“But, Did You DOCUMENT IT?”
Leadership, Organizational Culture, The PLS Framework™, The Decision Before the Decision, The Third Perspective™ Kimberly D. Sanders Leadership, Organizational Culture, The PLS Framework™, The Decision Before the Decision, The Third Perspective™ Kimberly D. Sanders

“But, Did You DOCUMENT IT?”

Documentation isn't administrative cleanup after something goes wrong. The record should show what happened, what leadership did, and how the organization arrived at its decision. Here are ten rules every manager and leader should know.

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When People Speak, What Does the System Say Back?
Decisions Under the Microscope, Organizational Culture, The PLS Framework™, The Third Perspective™ Kimberly D. Sanders Decisions Under the Microscope, Organizational Culture, The PLS Framework™, The Third Perspective™ Kimberly D. Sanders

When People Speak, What Does the System Say Back?

Employees can speak up and still find themselves competing with a much louder message: what the organization measures, rewards and financially prioritizes. Kaiser Permanente’s $556 million settlement offers a case study in what happens when those messages collide.

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